Support for our independent Life in the UK Test preparation app.
For help with Lifetime Access, restoring a purchase, practice questions, mock tests, the study guide, question-bank updates, or another app issue, email:
Please include UK Citizenship Test in the subject line, your iPhone or iPad model, iOS/iPadOS version, and a short description of the issue.
Screenshots can help us diagnose problems. Please remove unnecessary personal information before sending them. Do not send passwords, payment-card details, Apple Account credentials, passports, immigration documents, or full purchase tokens.
Lifetime Access is a one-time in-app purchase processed by Apple.
If you already purchased Lifetime Access, open the app and use Restore Purchases.
We do not receive or store your payment-card details. Purchase verification may require an internet connection.
If a purchase was charged by Apple but premium access does not appear, first try Restore Purchases. If the issue continues, contact us using the email above and describe what happened. Do not send your Apple Account password or payment details.
Premium question-bank updates are delivered securely after an eligible Lifetime Access purchase is verified.
If premium questions do not load:
The app includes Life in the UK Test preparation features such as practice questions, mock tests, saved questions, mistake review, progress tracking and study material.
Practice scores and readiness indicators are learning tools only. They do not guarantee a pass in the official Life in the UK Test.
This is an independent, unofficial study application. It is not affiliated with, endorsed by, or operated by the UK Government, the Home Office, UK Visas and Immigration, UK Parliament, or the publishers of the official Life in the UK learning materials.
For official test information, booking requirements and current guidance, visit:
Read the UK Citizenship Test Privacy Policy.
We aim to respond to support requests as soon as reasonably possible.